Services

The Public Works Department is responsible for providing the following Services:

Water Distributions System and Maintenance
Storm Drain Maintenance
Street Sweeping
Park Maintenance
Roadside Weed Control
Maintenance of City Street Signs
Building Maintenance
Street Maintenance
Meter Reading and Maintenance
Backflow/Cross Connection

Staff

Administrative Assistant, Cross Connection Prevention and Safety Officer

Theresa Syphers
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Water, Cross Connection and Storm Drain Maintenance

Matias Mendez
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Water, Storm Drain and Street Maintenance

John Martin
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Water, Storm Drain and Park Maintenance

Heidi Otis
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OUR WATER SUPPLY

The water supply for the City of Phoenix is purchased from the Medford Water Commission. The Commission utilizes  water from two main sources.  During the winter months all their water (and ours) is supplied by the Big Butte Springs, which is located about thirty miles northeasterly of Medford near Butte Falls. The water from the springs is considered a groundwater supply.

When summer demands exceed the capacity of the Big Butte Springs (typically from May through September) surface water from the Rogue River is used as a supplemental supply. this water is pumped from the river and treated at the Robert A Duff water treatment plant, located on Table Rock Road near TouVelle Park. The City of Phoenix has one thousand acre feet of water storage in Lost Creek Reservoir that is released down the Rogue River to offset the Medford Water Commission supply that Phoenix uses.

During the times when both sources are being utilized, the water blends within the Commission's distribution system, although some areas may tend to receive more water from one source or the other. Those areas farthest from the Duff plant typically receive more of the springs water (as is the case for the City of Phoenix). However, the finished water from both supplies is very similar, with temperature being the most detectable difference.

Is our water safe?

Water suppliers now test and treat water at increasingly stringent levels for an expanding array of biological and chemical contaminants, some of which were unknown or not understood only a decade or two ago. While water treatment and monitoring guidelines have increased, our water consistently exceeds all state and federal standards.
It is noted, however, that some people may be more vulnerable to contaminants in drinking water than the general population. Immune-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (800-426-4791).
For a copy of the latest Oregon Health Department Water Quality Report click on the water quality link at www.medfordwater.org

WATER RATES

Current water rates can be found in Administration under fees.

If you have any questions or concerns regarding this report or your Water Utility Department, please contact Theresa Syphers at 541-535- 2226. We want our valued customers to be informed about their water utility. If you would like to address the City Council on any issue including your water utility please attend our City Council meetings on the 1st and 3rd Mondays of each month at 6:30 p.m. at the Public Works office, 1000 South "B" Street.

The City of Phoenix currently conducts water quality testing for more than 100 water quality parameters, some of which are monitored for our own information and are not required. Test results are regularly submitted to the Oregon Health Division.
While the vast majority of substance monitored are not found within our water, or may not be considered as posing a health risk, information on them can still be useful. If you desire further information, a complete summary of test results is also available by contacting the Public Works Department at 535-2226.